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Terms and Conditions

Our site is a site operated by Online Trade Printing Limited ("we/us/our"). We are registered in England and Wales under company number 08995304 and our registered office is 20-22 Wenlock Road, London, England, N1 7GU.

By using this website, you, the user ("the user", or "you", or "your") are subject to the terms and conditions imposed by us upon this site, as set out below, and which includes all the website's hyper-linked sections.

Before using this website, please familiarise yourself with these Terms and Conditions and print a copy for your future reference.

1.0 General

1.1 Your continued use of the website signifies your acceptance of the Terms and Conditions in force at the time of use. It is the user's responsibility to check any change in the terms and conditions, as we reserve the right to alter them at any time. When this happens, the date of their compilation will be updated (see top left).

2.0 Purchasing From the Website

2.1 The purchase process is explained on each page.

2.2 An order is not an order until you have received an acceptance confirmation from us.

2.3 You should always print a copy of your confirmation, as you cannot access details of your order via the website.

3.0 Payment

3.1 SagePay handles the Credit Card payment process for us, once your order has been processed on the website. This includes checking your details and clearing your payment.

3.2 Once the order and payment have been passed onto SagePay you should direct your enquires to SagePay if you have any payment queries (details on the SagePay pages on our website).

3.3 You will be charged the price of the item on the website at the time of your order.

4.0 Returns

4.1 If the user is not happy for a valid reason we must be notified within 5 working days of delivery. Such goods must be made available for collection (securely packaged in full) and returned to us at our cost for inspection. This does not affect the users' statutory rights.

4.2 We do try and make our claims as to the performance of the site and subsequent manufacturing process as accurate as possible, but we do not guarantee any of these claims.

4.3 Under the Distance Selling Regulations you have a right to cancel your order for any item purchased on this website, for a full refund, as long as they are not personalised, or made to your specification.

4.4 All returns will be made at the discretion of Online Trade Printing Limited.

5.0 Delivery

5.1 We can only deliver products to customers in mainland U.K. via Interlink Express, DPD, Parcel Force or an alternative deliverer, if we think it appropriate. And we can only deliver to the postal address that matches the address lodged by the users' credit card company.

5.2 We will endeavour to dispatch the product within five to ten working days, depending on the product(s) ordered, but we cannot guarantee this, and we accept no liability for any delay, or failure to deliver within estimated timescales.

5.3 Once the product is delivered to the users' postal address, the risk of loss and damage is passed to the user.

6.0 Intellectual Property Rights of Our Products

6.1 By the use of this site, you acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all materials and/or content made available as part of your use of this website shall remain at all times vested in us.

6.2 You acknowledge and agree that the material and content contained within this website is made available for your personal and non-commercial use only, and that you may only download such material and content for the purpose of using this website, and make no further use it whatsoever outside of this website. You further acknowledge that any other use of the material and content of this website is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

7.0 Liability and Indemnity

7.1 We will use reasonable endeavours to verify the accuracy of any information on the site, but we make no representation, or warranty of any kind express, or implied statutory or otherwise regarding the contents, or availability of the site, or that it will be timely or error-free, that defects will be corrected, or that the site, or the servers that makes it available are free of viruses, or bugs, or represents the full functionality, accuracy, reliability of the website; we will not be responsible, or liable to you for any loss of content or material uploaded, or transmitted through the website and we accept no liability of any kind for any loss or damage from action taken, or taken in reliance on material or information contained on the website.

7.2 We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent on negligent misrepresentations) or otherwise out of or in connection with the terms and conditions for any: economic losses (including without limitation loss of revenues, data, profits, contracts, business or anticipated savings); or economic losses (including without limitation loss of revenues, data, profits, contracts, business or anticipated savings); or loss of goodwill or reputation; or special or indirect losses suffered or incurred by that party arising out of or inconnection with the provisions of any matter under these terms and conditions.

7.3 We will take all reasonable precautions to keep the details of your order and payment secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you.

8.0 Other Provisions

8.1 The contract between you and us shall be governed by the laws of England and any dispute between you and us will be resolved exclusively in the courts of England.

8.2 We shall be under no liability for any delay or failure to deliver products or otherwise perform any obligation as specified in these terms and conditions if the same is wholly or partly caused whether directly or indirectly by circumstances beyond its reasonable control.

8.3 We may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (1) the privacy practices of such websites, (2) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (3) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.

8.4 You may not assign, or sub-contract any of your rights, or obligations under these terms and conditions, or any related order for products to any third party unless agreed upon in writing by us.

8.5 We reserve the right to transfer, assign, novate, or sub-contract the benefit of the whole, or part of any of its rights, or obligations under these terms and conditions, or any related contract to any third party.

8.6 If any part of these terms and conditions is held by any competent authority to be invalid, or unenforceable in whole or in part, the validity or enforceability of the other sections of these terms and conditions shall not be affected.

8.7 These terms and conditions, including the documents or other sources referred to in these terms and conditions supersede all prior representations understandings and agreements between you and us relating to the use of this website (including the order of products) and sets forth the entire agreement and understanding between you and us for your use of this website.

9.0 Use of Your Personal Information/Security

Please see our privacy policy for more information.

9.0 Full Colour Printing

10.1 All reasonable efforts shall be made to obtain the best possible colour reproduction on customer's work but variation is inherent in the print process and it is understood and accepted as reasonable that we shall not be required to guarantee an exact match in colour or texture between the customer's photograph, transparency, proof, electronic graphic file, previously printed matter (whether printed by us or any other party) or any other materials supplied by the customer and the printed article the subject of the customer's order.